Return Policy

At Dr. Pen Microneedling, we want you to be fully satisfied with your purchase. That’s why we offer a 30-day money-back guarantee and a one-year warranty on all of our products.

30-Day Money-Back Guarantee

If, for any reason, you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund—no questions asked. To initiate a return, please follow these steps:

  1. 1. Contact Us: Email our customer support team at support@drpenmicroneedling.com within 30 days of receiving your order to request a return.
  2. 2. Return the Item: Once your return request is approved, you will receive instructions on how to return the product. Please ensure that the item is unused and returned in its original packaging.
  3. 3. Receive Your Refund: After we receive and inspect your returned item, your refund will be processed, and a credit will automatically be applied to your original payment method. Refunds may take 5-10 business days to appear on your account.

Please note:

– Return shipping costs are the responsibility of the customer.
– We recommend using a trackable shipping method to ensure the safe return of your item.


One-Year Warranty

 

In addition to our 30-day money-back guarantee, all Dr. Pen Microneedling products come with a one-year warranty. This warranty covers any defects in materials or workmanship under normal use.

 

What is Covered:

– Defects in material or workmanship under normal use.
– Repairs or replacements of products or parts found to be defective within the warranty period.

What is Not Covered:

– Damage resulting from misuse, accidents, or unauthorized modifications.
– Normal wear and tear.

To make a warranty claim:

  1. Contact Us: Email us at support@drpenmicroneedling.com with a description of the issue, your order number, and proof of purchase.
  2. Evaluation and Repair/Replacement: We will assess the issue and either repair or replace the defective product at no charge.

We strive to ensure that all our products meet the highest standards of quality and customer satisfaction. If you have any issues or concerns with your purchase, don’t hesitate to reach out to us.